Refund policy

To be eligible for a return, your item must be damaged. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at isaac@acasi.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If more than 15 business days have passed since we’ve approved your return, please contact us at isaac@acasi.com.